Ryanair customers have been left out of pocket by the failed compensation attempt. Picture: iStock
Ryanair customers have been left out of pocket by the failed compensation attempt. Picture: iStock

Airline’s embarrassing blank cheque blunder

BUDGET airline Ryanair has been forced to apologise after sending out cheques for compensation to customers that bounced.

Many of the passengers were charged extra fees after the cheques were rejected by banks and they have since been unable to get through to Ryanair on the phone, The Sun reports.

 

The cheques hadn't been signed so couldn't be paid into accounts.

The BBC reports that one passenger called Karen Joyce was left €20 ($A32) out of pocket after she was charged by her bank.

Ms Joyce said: "I was totally dumbstruck. We were loyal Ryanair customers and for them to bounce the cheque as well I just thought was disgusting."

After calling Ryanair to complain, she spent 20 minutes on the phone to a customer services rep before she was hung up on.

"Then he just put the phone down. I have not received anything from Ryanair," she said.

Many of the cheques had been sent out to compensate customers for the series of strikes during the northern summer, with cancelled flights for thousands of holiday-makers.

A spokesperson for Ryanair said: "Due to an admin error, a tiny number of cheques (less than 190 out of over 20,000 compensation cheques in July) were posted without a required signatory.

"These cheques were reissued last week and we apologise sincerely for this inconvenience which arose out of our desire to issue these compensation cheques quickly to our customers."

The UK Civil Aviation Authority recently advised passengers caught up in strikes to apply for compensation, under EU law 261.

Ryanair had previously stated that it would not be paying any compensation over the strikes because they were "caused by extraordinary circumstances".

The airline told The Times that it was not liable because unions were acting "unreasonably".

This story originally appeared on The Sun and is republished with permission.


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